Terms of Service — Celtic Digital Marketing Limited
Effective Date: 27 August 2026
These Terms of Service ("Terms") govern access to and use of the website, services, deliverables, and related materials provided by Celtic Digital Marketing Limited ("we", "us", "our"), a digital-marketing business with its registered address at Unit 4, Sandyford Business Centre, Blackthorn Road, Sandyford, Dublin 18, D18 VY57, Ireland.
By engaging our services, submitting an enquiry, signing a proposal or statement of work, making payment, or otherwise using our services, you ("you", "client", "user") agree to be bound by these Terms. If you do not agree, you must not use our services.
1. Introduction and Acceptance of Terms
These Terms form a legally binding agreement between you and Celtic Digital Marketing Limited. Any proposal, quotation, order form, statement of work, service schedule, or project brief issued by us may supplement these Terms. In the event of conflict, the order of precedence shall be:
- the applicable signed statement of work or service agreement;
- any written addendum expressly signed by both parties;
- these Terms.
We may update these Terms from time to time in accordance with Section 10. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.
2. Scope of Services
Celtic Digital Marketing Limited provides digital-marketing services which may include, without limitation:
- Search Engine Optimisation (SEO);
- Pay-Per-Click (PPC) advertising management;
- Social media marketing and campaign management;
- Content strategy and copywriting;
- Email marketing campaigns;
- Website analytics and reporting;
- Local SEO for Irish businesses.
The exact scope, deliverables, timelines, and fees for any project will be defined in the relevant proposal, statement of work, or service plan. We do not guarantee any specific commercial outcome, ranking, traffic level, conversion rate, leads, sales, or revenue, as results depend on many factors outside our control, including market conditions, platform algorithms, user behaviour, competition, third-party policies, and client cooperation.
We may use third-party platforms, tools, software, advertising networks, analytics systems, content management systems, and automation services to deliver services. Those third parties may have their own terms, policies, and fees, which are separate from these Terms.
3. User Obligations and Responsibilities
You agree to:
- provide accurate, complete, and current information required for us to perform the services;
- promptly supply content, approvals, access credentials, assets, brand guidelines, and other materials reasonably requested;
- ensure that all information, content, and materials you provide do not infringe any law or third-party right;
- obtain all necessary permissions, licences, and consents for materials used in campaigns, including images, testimonials, data, and trademarks;
- maintain your own backups of website content, campaign data, email lists, and related records;
- review deliverables and provide approvals, amendments, or feedback within a reasonable time;
- comply with applicable advertising, consumer protection, e-privacy, data protection, and spam laws;
- not misuse our services, attempt unauthorised access, or introduce malicious code, spam, or harmful content.
You are solely responsible for the legality, accuracy, and appropriateness of any claims, offers, product descriptions, pricing, or regulated content that you approve for use in campaigns. We may refuse or suspend any instruction that we reasonably believe is unlawful, misleading, defamatory, infringing, or otherwise inappropriate.
4. Payment Terms and Conditions
Fees, billing cycles, and payment terms will be stated in the relevant proposal, invoice, or service agreement. Unless otherwise agreed in writing:
- all fees are due in advance or upon invoice issuance, as specified by us;
- all amounts are stated exclusive of VAT and any other applicable taxes, which may be added where required by law;
- late payments may incur interest and/or reasonable administrative charges to the extent permitted by applicable law;
- we may suspend services if any invoice remains unpaid after its due date;
- you are responsible for all third-party costs, ad spend, platform charges, software subscriptions, stock assets, and similar expenses unless expressly included in our fees.
Where services are billed on a recurring basis, you authorise us, where applicable, to invoice you automatically according to the agreed schedule. Any disputed invoice must be raised in writing within a reasonable time after receipt, specifying the reasons for dispute. You must pay any undisputed portion of the invoice on time.
Unless otherwise stated, quotations are valid for a limited period and may be withdrawn or revised if project scope, third-party costs, or market conditions change. Any work requested outside the agreed scope may be subject to additional charges.
5. Cancellation and Refund Policy
Either party may terminate services in accordance with any applicable service agreement or, where none exists, by giving reasonable written notice.
- Retainer and subscription fees are generally non-refundable once the relevant service period has started.
- Any work already performed, time reserved, planning completed, strategy developed, content drafted, or campaigns configured may be billed in full or on a pro rata basis.
- Deposits and upfront fees are non-refundable unless otherwise stated in writing or required by applicable law.
- If you cancel a campaign, project, or recurring service, you remain responsible for all accrued charges, third-party costs, and completed work up to the effective cancellation date.
- Where a refund is approved at our discretion or required by law, it will be limited to the amount paid for undelivered services, less any non-recoverable costs already incurred.
We may terminate or suspend services immediately if you breach these Terms, fail to pay amounts due, provide unlawful instructions, or engage in conduct that materially affects our ability to deliver services safely or professionally. Upon termination, we may remove access to tools, reports, or platforms managed on your behalf, subject to any mandatory legal or contractual obligations.
6. Liability Limitations
To the fullest extent permitted by applicable law, Celtic Digital Marketing Limited shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive losses or damages, including loss of profits, revenue, business, goodwill, data, anticipated savings, or opportunity.
Our total aggregate liability arising out of or in connection with the services, whether in contract, tort, negligence, misrepresentation, breach of statutory duty, or otherwise, shall be limited to the total fees paid by you to us for the specific services giving rise to the claim during the three (3) months preceding the event giving rise to liability, or such other amount as may be required by applicable law.
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
We are not responsible for:
- changes to search engine rankings, ad auction performance, social media reach, or platform policies;
- third-party account suspensions, shutdowns, disapprovals, or technical failures;
- losses caused by your failure to approve, review, or implement recommendations promptly;
- errors or omissions in materials supplied by you;
- events outside our reasonable control, including internet outages, cyber incidents affecting third parties, or service disruptions by vendors.
7. Intellectual Property Rights
Unless otherwise agreed in writing, we retain all intellectual property rights in our pre-existing materials, methodologies, templates, tools, processes, systems, workflows, know-how, and proprietary content used to deliver the services.
Upon full payment of all amounts due, you will receive a non-exclusive licence to use deliverables specifically created for you for your internal business purposes and for the intended marketing use set out in the relevant project scope. This does not transfer ownership of our underlying tools, frameworks, or generic materials.
You grant Celtic Digital Marketing Limited a worldwide, royalty-free, non-exclusive licence to use, reproduce, adapt, publish, and display your names, logos, trademarks, content, and materials solely to perform the services and, unless you notify us otherwise in writing, to reference your business in our portfolio, case studies, and marketing materials in a manner that does not disclose confidential information.
You represent and warrant that you have all necessary rights to provide any materials to us and to authorise our use of them in connection with the services.
8. Data Protection and Privacy
We will handle personal data in accordance with applicable data protection laws, including where relevant the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018, as amended. We will take reasonable technical and organisational measures to protect personal data processed in the course of delivering services.
Where we process personal data on your behalf, we will do so only for the purpose of providing services and in accordance with your documented instructions, unless otherwise required by law. You are responsible for ensuring that you have a lawful basis to share personal data with us and to use it in your campaigns.
In particular, you are responsible for:
- obtaining any required consents for email marketing, remarketing, cookies, tracking, and audience creation;
- providing required privacy notices and cookie disclosures to your customers, website visitors, and leads;
- ensuring that uploaded or imported data is collected and used lawfully;
- responding to data subject requests and managing retention obligations, unless we have expressly agreed otherwise in writing.
We may use third-party processors, sub-processors, and service providers to deliver services. Where necessary, additional data processing terms may apply. For privacy-related enquiries, contact us using the details in Section 12.
9. Force Majeure
Neither party shall be liable for any delay or failure to perform obligations under these Terms to the extent caused by events beyond its reasonable control, including acts of God, fire, flood, storm, pandemic, war, terrorism, civil unrest, labour disputes, power failures, internet or telecommunications outages, platform disruptions, governmental actions, or failures of third-party systems or suppliers.
The affected party shall notify the other party as soon as reasonably practicable and shall use reasonable efforts to mitigate the impact and resume performance. If a force majeure event continues for an extended period, either party may seek to amend or terminate the affected services by written notice.
10. Changes to Terms
We may modify these Terms from time to time for reasons including changes in law, regulatory guidance, service offerings, commercial practices, or operational requirements. The updated Terms will become effective on the date stated in the revised version, unless a later date is specified.
Where changes are material, we will use reasonable efforts to provide notice by email, on our website, or through other reasonable means. Your continued use of the services after the effective date of the updated Terms constitutes acceptance of the revised Terms. If you do not accept the changes, you must discontinue use of the services and, where applicable, terminate your service arrangement in accordance with Section 5.
11. Applicable Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable in Ireland, without regard to conflict-of-laws rules, unless mandatory consumer protection laws require otherwise.
Subject to any applicable mandatory law, the courts of Ireland shall have exclusive jurisdiction over any dispute arising from or relating to these Terms or the services. Nothing in this section prevents either party from seeking urgent injunctive or equitable relief where appropriate.
12. Contact Information
For questions, notices, complaints, billing enquiries, or legal correspondence, please contact:
- Celtic Digital Marketing Limited
- Unit 4, Sandyford Business Centre, Blackthorn Road, Sandyford, Dublin 18, D18 VY57, Ireland
- Email: [email protected]
- Phone: +353 1 524 8796
13. Severability Clause
If any provision of these Terms is held to be invalid, unlawful, void, or unenforceable by a court or competent authority, that provision shall be deemed severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
Where possible, the invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the original intent and commercial purpose.
These Terms constitute the entire agreement between you and Celtic Digital Marketing Limited regarding the services, superseding any prior discussions, understandings, or representations relating to the same subject matter, except where expressly incorporated by reference.